Today, we communicate with a broad mix of people and personalities. Most of the people we deal with are pleasant, cooperative, and appreciative of our services. A certain percentage of people, however, can be demanding, angry, irrational, and sometimes downright scary. It is in these circumstances that people skills such as negotiation, Conflict Resolution, and Communication Skills are especially important.
These individuals, the difficult people, require special attention, skills, and strategies. This unique Conflict Resolution – People Skills workshop provides training to help you develop the organizational, verbal, emotional, and physical interpersonal skills we all need to turn conflict into cooperation. The skills you will learn from this workshop will help you successfully deal with the most challenging types of individuals and situations.