Join Edmond Otis for some invaluable online training. Only available in the US to business and organisations.
Wednesday, 9 November
Talking It Over: Skills for making it all a little easier.
When we spend some time to focus on improving clear and persuasive interpersonal and intra-organisational communication skills – we end up making all our personal, social, and professional interactions easier and more satisfying.
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Monday, 21 November
Persuasive Therapeutic Communication Skills and Tools..
Research shows that counsellors, teachers, health providers, clinicians, and the rest of us, can dramatically improve positive change efforts, continuity, program and medical adherence, and outcomes for those we are working to help – by improving how well we facilitate the mental, emotional, and interpersonal aspects of the change process.
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Tuesday, 29 November
Making Reception Safe and Sane – Skills and Tools for Receptionists
to Successfully Deal with Challenging Situations.
Receptionists serve a far broader mix of people and personalities then almost any other profession. And by far, most of our community members are pleasant, cooperative, and appreciative of our services. A certain percentage, however, display behaviours which can be brought on from worry, fear, anger, denial, or anxiety – creating a difficult situation for all concerned.
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Wednesday, 30 November
Building Resilient Teams, Families and Organisations.
“Resilience is the ability to bounce back – and move forward – from periods of change and adversity, stress and trauma, loss and disappointment, and often more importantly – the strain and intensity of just doing the “day-to-day” in today’s world.” When we look around, we recognize that many of the same rules and principles that apply to individuals – also apply to families, teams, partnerships, businesses, organisations, and countries.
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Thursday, 1 December
Crisis Communication Skills and Reducing the Risk of Workplace Violence.
The incidences and threats of overt conflict in public workplaces have risen dramatically in recent years. While the possibility of conflict and violence in the workplace has always existed, recent news reports support the idea that the frequency and type of this “public” violence has taken a dramatic turn for the worst.
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Tuesday, 6 December
Dealing with Difficult Face to Face Interactions
Public facing employees today serve a far broader mix of people and personalities than almost any other profession. And by far, the majority of our community members are pleasant, cooperative, and appreciative of our services. A certain percentage, however, range from difficult, to demanding, to angry, to irrational, to downright intimidating.
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Edmond Otis
Edmond Otis, is a licensed psychotherapist and internationally known speaker and performance coach who works with professionals, businesses, public and private organisations, athletes, sport teams, and everyday people. He is a senior lecturer in Health and Sport Science at the Eastern Institute of Technology (EIT).
“More than anything I’m most interested in the endless of ways that our thoughts, our emotions, our behaviours, and our relationships impact our performance, our health, our happiness, and our quality of life.”